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  3. NPS

NPS

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  • SmileBack NPS overview
  • What is NPS and how is it calculated?
  • Creating your first NPS campaign
  • NPS campaigns setup tips
  • Updating your ConnectWise Manage API member permissions for NPS
  • Importing NPS contacts from ConnectWise Manage
  • Importing NPS contacts from Zendesk
  • Importing NPS contacts from Freshdesk
  • Setting up a custom domain for sending NPS emails
  • Creating a great NPS survey email
  • Viewing your NPS responses
  • How to deal with negative NPS responses?
  • Adding and updating NPS campaigns
  • Exporting NPS response data
  • Acting on your NPS results
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