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  3. Using SmileBack

Using SmileBack

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  • Automation for Autotask
  • Automation for ConnectWise Manage
  • Automation for Freshdesk
  • Automation for HaloPSA
  • Automation for Kaseya BMS
  • Automation for Zendesk
  • Automation introduction
  • Can I require comments on negative or neutral reviews?
  • Change survey language
  • Changing or overriding a review
  • Changing the agent named on a CSAT review
  • Choosing a date range
  • Creating Reports
  • CSAT Reviews page introduction
  • Deleting a CSAT review
  • Excluding users from CSAT Surveys (ConnectWise Manage)
  • Export/back-up your SmileBack data
  • Generate performance reports
  • Navigate through SmileBack
  • Peer Leaderboard
  • Pushing positive comments to Google My Business reviews
  • Reloading service ticket details
  • Removing agent names from your SmileBack data and filters
  • Reporting introduction
  • Tools introduction
  • Using client comments in marketing
  • Using tags to categorize CSAT reviews
  • Website Widget
  • What does the "Mark as Done" button do?
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