Using SmileBack
- Automation for ConnectWise Manage
- Automation for Freshdesk
- Automation for HaloPSA
- Automation for Zendesk
- Automation introduction
- Can I require comments on negative or neutral reviews?
- Change survey language
- Changing or overriding a review
- Changing the agent named on a CSAT review
- Choosing a date range
- Creating Client Reports
- Deleting a CSAT review
- Excluding users from CSAT Surveys (ConnectWise Manage)
- Export/back-up your SmileBack data
- Generate performance reports
- Navigate through SmileBack
- Peer Leaderboard
- Pushing positive comments to Google My Business reviews
- Reloading service ticket details
- Removing agent names from your SmileBack data and filters
- Reporting introduction
- Tools introduction
- Using client comments in marketing
- Using tags to categorize CSAT reviews
- Website Widget
- What does the "Mark as Done" button do?