Tips & Troubleshooting
- Can I resend a survey, or a follow-up survey?
- Customer says they didn't submit a review
- Does SmileBack offer Single Sign On (SSO)?
- Getting more reviews
- How do I find the source IP address of a review?
- How to avoid surveys sent for child tickets after closing parent ones? (ConnectWise Manage)
- How to submit a great support ticket to SmileBack customer team?
- Improving email deliverability
- Merging SmileBack accounts
- Only 10 reviews in the data table
- Outlook isn't loading the face images
- SmileBack marketing material
- Ticket details for review are missing
- Trouble logging in to the app
- Whitelisting SmileBack with email scanners