Logo
Submit a request
Sign in
  1. Help Center
  2. Knowledge Base
  3. Tips & Troubleshooting

Tips & Troubleshooting

Follow New articles New articles and comments
  • Can I resend a survey, or a follow-up survey?
  • Customer says they didn't submit a review
  • Does SmileBack offer Single Sign On (SSO)?
  • Getting more reviews
  • How do I find the source IP address of a review?
  • How to avoid surveys sent for child tickets after closing parent ones? (ConnectWise Manage)
  • How to submit a great support ticket to SmileBack customer team?
  • Improving email deliverability
  • Merging SmileBack accounts
  • Only 10 reviews in the data table
  • Outlook isn't loading the face images
  • Ticket details for review are missing
  • Trouble logging in to the app
  • Whitelisting SmileBack with email scanners
Help Center