Knowledge Base

Using SmileBack

• Automation for ConnectWise Manage
• Automation for Freshdesk
• Automation for Zendesk
• Automation introduction
• Can I require comments on negative or neutral reviews?
• Change survey language

See all 19 articles

Understanding the data

• How Net CSAT Score is calculated
• How Response Rate is calculated

Managing your account

• Adding users to SmileBack
• Changing your company name
• Getting your SmileBack invoices
• How is SmileBack priced?
• How to cancel your subscription
• Understanding user permissions

See all 8 articles

Using SmileBack with other systems

• Use SmileBack with Slack
• Automatically import reviews data into Excel
• Send follow up emails to reviews with Zapier
• Use SmileBack with MS Teams

Tips & Troubleshooting

• Getting more reviews
• How do I find the source IP address of a review?
• Only 10 reviews in the data table
• Outlook isn't loading the face images
• Ticket details for review are missing
• Whitelisting SmileBack with email scanners

NPS (alpha)

• NPS development process
• What is NPS® and how is it calculated (NPS Alpha)
• Creating your first NPS® campaign (NPS Alpha)
• Viewing your NPS® responses (NPS Alpha)
• Adding and updating NPS® campaigns (NPS Alpha)
• Exporting NPS® response data (NPS Alpha)