Logo
Submit a request
Sign in
  1. Help Center
  2. Knowledge Base

Knowledge Base

Using SmileBack

  • Automation for Autotask
  • Automation for ConnectWise Manage
  • Automation for Freshdesk
  • Automation for HaloPSA
  • Automation for Kaseya BMS
  • Automation for Zendesk
See all 29 articles

NPS

  • What is NPS and how is it calculated?
  • Creating your first NPS campaign
  • NPS campaigns setup tips
  • Updating your ConnectWise Manage API member permissions for NPS
  • Importing NPS contacts from ConnectWise Manage
  • Importing contacts from Autotask
See all 18 articles

Understanding the data

  • How CSAT Response Rate is calculated
  • How Net CSAT Score is calculated
  • What is in your Dashboard?

Managing your account

  • Adding users to SmileBack
  • Changing your company name
  • Data & Privacy
  • Getting your SmileBack invoices
  • How is SmileBack priced?
  • How to cancel your subscription
See all 12 articles

Integrations

  • Set up connection to CloudRadial
  • MSPbots
  • Using the SmileBack API
  • Use SmileBack with Slack
  • Use SmileBack with Microsoft Teams
  • BrightGauge
See all 11 articles

Tips & Troubleshooting

  • Can I resend a survey, or a follow-up survey?
  • Customer says they didn't submit a review
  • Does SmileBack offer Single Sign On (SSO)?
  • Getting more reviews
  • How do I find the source IP address of a review?
  • How to avoid surveys sent for child tickets after closing parent ones? (ConnectWise Manage)
See all 14 articles
Help Center