Logo
Submit a request
Sign in
  1. Help Center
  2. Setup

Setup

Getting Started

  • Signing up to SmileBack
  • Adding your company logo to SmileBack
  • Creating a survey for a closed ticket email

ConnectWise Manage

  • Setting up ConnectWise Manage API Key authentication
  • Static IP address for your firewall
  • Creating a custom security role in ConnectWise Manage
  • Adding a survey to ConnectWise Manage
  • Changing review agent attribution
  • How do I know if a company is receiving the survey or not?
See all 8 articles

Zendesk

  • Get started with SmileBack and Zendesk
  • Adding the survey to Zendesk
  • Zendesk user permissions

Freshworks

  • Get started with SmileBack and Freshsales
  • Get started with SmileBack and Freshdesk
  • Adding the survey to Freshdesk

Autotask

  • Adding the survey to Autotask

Integrations

  • BrightGauge
  • Captain's Chair
  • ConnectSMART
  • Dropbox
  • Microsoft Power BI
  • Zapier
Help Center