New features

NPS surveys for Freshdesk

SmileBack's Net Promoter Score (NPS) functionality is now released and ready for use by our Freshdesk customers. NPS is an increasingly popular and effective tool for gauging customer satisfaction and predicting customer loyalty. More on NPS as a customer satisfaction measure 

Easily choose and import your survey recipient contacts from Freshdesk

We've designed a no fuss tool so that you can select your survey recipients by importing and filtering your contacts from Freshdesk.

Read our full, step-by-step instructions here. Or Start using NPS now!

We can help you create your first campaign: Book a call with us

NPS survey language options

We now offer a range of languages for you to send your NPS surveys in. This will update the language in the survey email itself, on the comment page (including the optional features for marketing permission and Google reviews) and on the thank you page.

The full list of languages is:

• English
• Dutch
• French
• Icelandic
• Italian
• Norwegian
• Portuguese (Brazil)
• Spanish
• Swedish