Merging SmileBack accounts

If you are in the process of acquiring or merging with another company we are happy to help you manage a smooth transition or expansion of your SmileBack account.

Please email help@smileback.com and provide us with the following information:

• Whether the company you're merging with or acquiring is an existing SmileBack customer
• Whether you already have merged your ticketing system instances
• If not, which ticketing system or helpdesk software the other company using
• If you'd like the other company to start collecting CSAT reviews before the transition is complete
• If you'd like to distinguish your reviews from the other company's
• How many agents you expect to be working on the other company's tickets

We will then discuss with you the options available for your case.