If you are in the process of acquiring or merging with another company we are happy to help you manage a smooth transition or expansion of your SmileBack account.
Please email firstname.lastname@example.org and provide us with the following information:
- Whether the company you're merging with or acquiring is an existing SmileBack customer
- Whether you already have merged your ticketing system instances
- If not, which ticketing system or helpdesk software the other company using
- If you'd like the other company to start collecting CSAT reviews before the transition is complete
- If you'd like to distinguish your reviews from the other company's
- How many agents you expect to be working on the other company's tickets
We will then discuss with you the options available for your case.