As your customers respond to your NPS® surveys, their scores and comments will be added to your responses page.
The top of the page shows your key metrics:
- Overall NPS®
- Response rate
- Number of responses
Here, you can see the details of each individual response, including the score, comment, who it came from and which campaign it belongs to.
You can filter the responses by date, campaign, comments and score. As you apply filters the page will update to show the matching responses, and recalculate the key metrics.
You can also use the search box to find particular comments.