SmileBack now offers a dedicated integration with Slack that will post new reviews straight to your chosen channel. Please note Slack messages and other automations run around 15 minutes after a review is received. This is to allow time for any updates if the user wants to change their rating.
Before you start
You need to be logged into SmileBack as a user with Account Administrator permissions, and you need Slack permissions to add a new app to your workspace.
- Go to https://app.smileback.io/integrations/.
- Go to the Slack row and click "Connect".
- Choose channel you want to post to and click "Allow".
- Choose which information you want to share in Slack and click "Done"
Updating or removing the Slack integration
If you ever want to change what channel SmileBack will post to, or to remove the Slack connection from your SmileBack account, then just go back to the integrations page. You can click "Update" to restart the installation process, or click on the name of the integration to reveal the "Revoke" button to remove it.