We base your subscription price on the total number of agents receiving feedback (CSAT reviews) through SmileBack. As your team grows, we’ll automatically adjust your subscription price.
This is not the same as your total staff count, and it is not the number of user log ins you have for SmileBack. We price based only on the agent count, you can have as many user log ins as you want.
You can read more on the pricing page: https://www.smileback.com/pricing