On the CSAT Reviews and/or NPS Responses pages, you can export your reviews in a CSV file. You can either export according to the filters currently set on the page, or simply download all the reviews.
The CSV button is at the top-right of the reviews table, next to the search box.
Automatic back-up using Dropbox
- Connect SmileBack and Dropbox, see here for instructions.
- SmileBack will automatically export a JSON file of your recent reviews each day to your chosen Dropbox folder.