If you are having trouble with fully connecting SmileBack to your ticketing system, for example ticket details are not displaying, then it may be your firewall that is blocking communications.
You can simply fix this issue by adding SmileBack's IP addresses to your firewall's allowed list.
IPv4
34.227.129.143
3.231.184.105
IPv6
2600:1f18:b02:a700:30ee:3a19:7f03:d0a3
2600:1f18:b02:a705:5ce5:a655:60b8:8aa
When you have made this update, you can reload your blank reviews.
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