How to collect permission
Customers can ask any user leaving a comment on a positive review for permission to feature that comment in marketing materials.
You can quickly enable the marketing permission option when you create your survey snippet (see Step 5 here).
Remember to upload your new snippet to your help desk software if you are an existing SmileBack customer who wants to activate marketing permission.
Once this is done, any customer leaving a positive comment will be given a simple checkbox and statement they can tick if they want to.
How to use client comments
Finding comments with marketing permission
Once you are collecting comments with marketing permission it is easy to look them up in SmileBack. On the reviews page use the "Comments" filter to show only reviews with marketing permission.
Email alerts for comments with permission
You can also use this as a condition in automations. For example you could send an email alert to your marketing team when a comment with permission is received.