Why send SmileBack reviews into MS Teams?

You can use SmileBack with MS Teams to automatically get updated on the reviews you want to see. For example maybe you want positive reviews with comments shared where all your team can see them and get a boost. Or maybe you want to send negative and neutral reviews straight to an escalation channel for immediate action.

How to set it up

Setting up MS Teams

First you need to set up the "email to channel" option for the desired channel. Please follow these instructions from Microsoft. 

Configuring a SmileBack email notification

Take the email address you got from MS Teams and then use it in a SmileBack email automation. Set up the conditions you want (for example positive reviews with comments). Then set the recipient as the MS Teams address.

Why can't I use Zapier for this?

Currently there is no Zapier integration for MS Teams, however you can request one from Zapier here.