Get started with SmileBack and Freshdesk

Adding SmileBack to Freshdesk

Authorizing SmileBack

1. On the SmileBack welcome page choose Freshdesk as your ticketing system and click the "Set up Freshdesk API" button.
2. Enter the subdomain for your Freshdesk account, (note that ".freshdesk.com" is already entered for you.
3. Open your Freshdesk account in a new tab.
4. In your Freshdesk account click the profile button in the top right of the screen, then choose "Profile settings". Copy your API key.
   
5. Go back to the SmileBack tab and paste the key into the API Key field.
6. Click the "Store Freshdesk API credentials" button
7. You should see a success message

You can now set up your survey.

Adding SmileBack to Freshsales

If you also have a Freshsales account you can connect this too, please see this article for details on finding your Freshsales API key.

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