Adding SmileBack to Freshdesk
- On the SmileBack welcome page choose Freshdesk as your ticketing system and click the "Set up Freshdesk API" button.
- Enter the subdomain for your Freshdesk account, (note that ".freshdesk.com" is already entered for you.
- Open your Freshdesk account in a new tab.
- In your Freshdesk account click the profile button in the top right of the screen, then choose "Profile settings". Copy your API key.
- Go back to the SmileBack tab and paste the key into the API Key field.
- Click the "Store Freshdesk API credentials" button
- You should see a success message
You can now set up your survey.
Adding SmileBack to Freshsales
If you also have a Freshsales account you can connect this too, please see this article for details on finding your Freshsales API key.