Create a survey
Creating your survey in SmileBack is quick and easy. Go to the app and follow the simple steps there, then copy the code snippet we generate for you.
If you would like more details on creating a new survey please read this article.
Adding your survey to Zendesk
- Go to the Admin screen in Zendesk by clicking the gear icon (⚙️) in the left hand menu
- Open your Triggers settings in the Business Rules section
- Find the trigger called Notify requester of solved request (or similar) and edit it (mouse over the trigger name and click the button with three dots), or if that doesn't exist the click the Add trigger button to create one
- Paste the survey code snippet from SmileBack into the Email body field and save it - the survey should go after any greeting but it's best to feature it high up in the email so customers see it