What does the widget do?

SmileBack's website widget makes it easy to show off your Net CSAT Score on your website. Use it to show prospective clients how happy your current customers are with your service.

Adding the widget to your site

The widget set-up is available to users with CSAT Admin permission. Follow these simple steps:

1. Go to the Website Widget inside the configuration menu.

2. Select one of the two widget styles:

    a) Bordered Box - a stand alone widget that can be directly copied into your website.
    b) Simple - less preconfigured formatting in case you would like to add your own design.

3. Input the colors to customize your widget. The preview on the right will show you the customized widget.

Note: Currently the preview window does not work in Internet Explorer. Please upgrade to Microsoft Edge or use a different browser.

4. Once you've customized your widget, click on the "Copy Snippet". This will copy the snippet (which is a short piece of HTML code containing a JavaScript script) to your clipboard. This snippet should be inserted to your website.

If you want to update the colours you just need to generate the widget again with the new settings then replace the old code in your website.