Using tags to categorize CSAT reviews

Why would I tag my reviews?

Tags let you categorize CSAT reviews how you choose. Here's some ideas:

• The theme of the feedback, if someone says they waited too long you could tag that review "speed"
• Who the review came from, for example a trial customer, or an executive at your customer

How to tag reviews

1. Make sure you're on the Reviews Page
2. Click on the review (when you hover your mouse over the review you will see it turn blue) 
   
3. Use the Edit tags text field to enter each tag. Already existing tags will autocomplete or you can choose them from a dropdown. Be sure to press Enter after typing in a new tag and don't forget to click Save after you're done.
   
4. The tags will now show in the dialog and in the Reviews overview. You can of course also filter your reviews by tags.