Adding your first logo to a new account
After setting up SmileBack with your helpdesk software you will be prompted to create a survey snippet. This is the code which your helpdesk software is going to use to make the survey which goes to your customers.
The logo will live inside this survey code.
Uploading and using your logo
1. Click the "Upload logo" button
2. Select a file from your computer. SmileBack will reduce the size down to the right dimensions so feel free to use a large, high-resolution file. The logo uploader accepts JPG, PNG and GIF formats.
3. Click "Continue"
4. Finish making the survey snippet and add it to your helpdesk software.
Adding updated or secondary logos
If your company branding changes then you may need to update the logo you are using in SmileBack.
Or, if you are on one of our Pro plans, you may want to use more than one logo. This can be helpful if different arms of your company have their own brands.
You can access the Logo Manager through the user menu in the top-right of the screen. Or by clicking here.
In the Logo Manager you can add new logos and delete old ones.
Remember, the logo your customer sees is stored in the survey snippet in your helpdesk software.
To set these changes live you then need to make a new survey snippet with you chosen logo and replace the old snippet stored in your helpdesk software.