Show your clients how you're doing

SmileBack's Client Reports makes it easy for you to produce professional looking overviews of your CSAT performance. You can take these to your client and use them to drive retention and renewals.

What's in a Client Report

Client Reports show aggregated data on CSAT reviews received from a particular company during your chosen time frame.

There are Key Metrics along the top, and under each one is the change over the previous time period. 

For example: if you pull a report for June, the change indicator (green. red or gray box) will show the change from the month of May.

Under that are charts showing Net CSAT Score and Response Rate month by month, followed by reviews with comments.

How to make a Client Report

1. Click Reporting in the left hand navigation bar, and select Client Reports
2. Choose the date range you want to cover, you can select a preset (like "Last Month") by clicking the calendar icon, or a custom range by clicking the dates themselves
3. Under Options you can choose to add your logo to the report
4. In All Clients select the company you want to include then click the arrow button to move them into the Selected Clients menu
5. Click on Generate Reports and a few seconds later the report will appear on the right of the screen, you can download immediately or return to this page later and it will still be there